Refund policy
Return Policy
At Pure Nutrition, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
30-Day Return Window We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unopened, unused, and in their original sealed packaging.
Non-Returnable Items For health and safety reasons, we cannot accept returns on:
- Opened or partially used supplements or personal care products
- Items damaged due to misuse or improper storage
- Final sale or clearance items
How to Initiate a Return Contact our support team at [your email] with your order number and reason for return. We'll provide you with return instructions within 1–2 business days.
Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we'll cover the cost.
Exchanges We offer exchanges for defective or damaged items. Contact us within 7 days of delivery with photos of the issue.